Who do I contact if my Starlink stops working?
Customers receiving managed Starlink services through us should contact our support team first.
Our technicians can perform initial troubleshooting and determine whether the issue relates to the Starlink service, hardware, local network, Wi-Fi environment, power, or another component.
What should I check before contacting support?
Before opening a support request, you can check:
Whether the Starlink equipment has power.
Whether cables are securely connected.
Whether the Starlink router is online.
Whether the problem affects one device or all users.
Whether the Starlink application reports an obstruction or service issue.
Whether restarting the equipment resolves the issue.
If the problem continues, contact our support team.
What information should I provide when reporting a problem?
Providing the following information can help us resolve your request faster:
Customer or company name
Starlink installation location
Contact number
Description of the problem
Approximate time the problem started
Whether all users are affected
Any error messages displayed
Photos or screenshots, where applicable
Do you provide remote technical support?
Yes. Where included in the customer's support or managed service package, our technical team can provide remote troubleshooting and configuration assistance.
Some problems may require an onsite visit.
Are onsite support visits included?
This depends on your service agreement or support package. Onsite visits, replacement hardware, travel, specialized equipment, or work outside the agreed scope may attract additional charges.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article