Is Starlink equipment a one-time purchase?
Starlink hardware is generally purchased separately from the recurring internet service subscription unless your quotation or service agreement specifies another arrangement.
Additional charges may apply for installation, mounts, networking equipment, cabling, logistics, or managed services.
When will I be billed for my Starlink service?
Billing arrangements depend on the service package and agreement under which your Starlink service is provided.
Your quotation, invoice, or service agreement will identify the applicable subscription period and payment terms.
Can I suspend or cancel my Starlink service?
Cancellation, suspension, and reactivation options depend on the applicable Starlink service plan and the terms of your service agreement.
Customers should contact our support team before cancelling or suspending a service to confirm the applicable conditions.
Are installation fees included in the subscription?
Unless specifically stated in your quotation, installation and associated materials are separate from the recurring Starlink subscription.
Complex installations may require additional mounting equipment, network cabling, Wi-Fi equipment, electrical work, or other materials.
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